Refund policy

Returns and refunds

For help with an order or return, email nuzzleandnotch@gmail.com with your order number and the item concerned. Nuzzle & Notch is your customer-service contact even when a supplier ships your parcel.

Changing your mind

For eligible online purchases, tell us within 14 days after delivery if you wish to cancel. You then have 14 days to send the goods back. You do not need to give a reason. You may inspect goods as you would in a shop; a deduction may apply for handling beyond that needed to establish their nature, characteristics and functioning.

Returning an item

Email us for the correct return instructions and label. Items may need to go to different suppliers, so please do not send them to a packaging address without checking with us. We do not charge a restocking fee or a return-label fee. Keep your proof of posting.

Refunds

For an eligible cancellation, we refund the item price and standard outbound delivery charge when the whole order is cancelled. Any extra paid for premium delivery is excluded. Refunds go to the original payment method within 14 days after we receive the return or evidence it was sent back, whichever comes first. Bank processing time may follow.

Faulty, damaged or incorrect items

Contact us promptly so we can arrange an appropriate refund, repair or replacement. Photos can help us resolve the issue but do not replace your legal rights. Nothing in this policy limits your statutory rights. Change-of-mind exceptions may apply to genuinely perishable goods, personalised items, or goods sealed for health or hygiene reasons once unsealed, where applicable; faulty-goods rights still apply.