Shipping policy

Shipping and delivery

Our products are dispatched directly by our supplier partners. Orders containing products from different suppliers may arrive in separate parcels, with separate tracking details.

Available delivery destinations, shipping charges and any delivery estimates are shown at checkout before you pay. Charges depend on the items and delivery address. Please check your address carefully before placing your order.

We will send dispatch and tracking information when it becomes available. Delivery estimates are estimates, not guarantees. Unless a different delivery period is agreed with you, goods will be delivered within 30 days of your order.

If your parcel is delayed, missing or arrives damaged, email nuzzleandnotch@gmail.com with your order number so we can help. Contact us promptly about address changes; changes may not be possible once an order has been dispatched.

For cancellations and returns, please see our Returns and refunds policy. Contact us before returning anything so we can provide the correct supplier return instructions.